When connecting HubSpot with Microsoft Dynamics 365 CRM, businesses have multiple paths to explore. Two leading options are SymphonySync™’s HubSpot and Dynamics 365 CRM integration, and an alternative available through HubSpot’s App Marketplace. While both solutions aim to bridge these two powerful platforms, they differ significantly in terms of functionality, flexibility, and support.
1. Flexibility & Customization
SymphonySync™: Built for real business environments, SymphonySync™ is designed with customization at its core. It allows organizations to sync custom fields, configure bi-directional syncing to match their unique processes, and avoid the limitations often found in the marketplace options.
Marketplace Alternative: Marketplace integrations are generally more standardized and may fall short when it comes to supporting unique field mappings or more advanced customization needs. Businesses with complex data structures or industry-specific requirements may quickly run into obstacles.
2. Enhanced Reporting & Sales Visibility
SymphonySync™: SymphonySync™ goes beyond basic integration by offering tailored and standard list views and dashboards within Dynamics 365 CRM. These tools give sales teams clear visibility into marketing activity, directly tied to opportunity records in Dynamics 365.
Marketplace Alternative: These more generic integrations often lack custom dashboards or reporting options, making it harder to gain full visibility into sales and marketing efforts.
3. Historical Data Retention & Reporting Accuracy
SymphonySync™: SymphonySync™ captures marketing events like form submissions and emails without simply overwriting data in static fields. Instead, it maintains historical records, allowing for deeper reporting and analysis.
- Form submission history is stored as a custom entity, providing improved tracking and views.
- Dynamics 365 audit records track all integration updates, offering complete transparency into changes.
Marketplace Alternative: Marketplace integrations typically overwrite fields with each sync, eliminating historical data and limiting reporting capabilities.
4. Reliability & Ongoing Monitoring
SymphonySync™: Data accuracy and consistency are at the heart of SymphonySync™. Our team actively monitors the integration, often identifying and resolving issues before they affect your business operations.
Marketplace Alternative: Users frequently report data discrepancies, delays, or sync failures with marketplace solutions. Without proactive monitoring, these issues may persist, causing frustration and inefficiencies.
5. Dedicated Support & Industry Expertise
SymphonySync™: What sets SymphonySync™ apart is direct access to experienced specialists. We provide hands-on support to tailor the integration to your specific needs, assist with troubleshooting, and ensure a smooth implementation. As experts in both HubSpot and Dynamics 365, we also support clients on each platform independently.
Marketplace Alternative: Marketplace solutions typically rely on generic documentation or standard ticket-based support, which may not effectively resolve complex or unique challenges.
6. Proven Results & Client Satisfaction
SymphonySync™: Our integration is the only Dynamics 365 solution of its kind on the HubSpot App Marketplace to hold a perfect 5-star rating!
Marketplace Alternative: Reviews for marketplace options tend to be mixed, with recurring concerns around limited customization, unreliable data handling, and inconsistent support.
7. Continuous Updates & Strong Security
SymphonySync™: Built with scalability and security in mind, SymphonySync™ is continuously updated to reflect changes in CRM and marketing platforms. Our focus on compliance and data protection means your business stays secure and up to date.
Marketplace Alternative: Marketplace apps may not receive updates or security patches promptly, potentially exposing businesses to performance or security vulnerabilities.
8. Transparent Pricing & Real Value
SymphonySync™: SymphonySync™ offers a pricing model that delivers value through flexibility and customization. You only pay for what your business truly needs.
Marketplace Alternative: Pricing structures for marketplace integrations can be unclear, with hidden costs for essential features or required customizations.
Why SymphonySync™ is the Smarter Investment
For businesses that rely on accurate, seamless, and dependable data exchange between HubSpot and Dynamics 365, SymphonySync™ offers a clear advantage. With advanced customization, superior support, and a commitment to continuous improvement, your CRM and marketing platforms work together. For organizations seeking a scalable, reliable, and long-term solution, SymphonySync™ provides more than just integration. It delivers peace of mind.